In today's highly competitive market, exceptional customer service can make or break a company's reputation. Unfortunately, not all companies prioritize providing satisfactory support to their customers. One such company that has failed to live up to customer expectations is Amazfit. As a loyal customer who has purchased multiple products from them, I have recently experienced their abysmal customer service firsthand. In this blog post, I will share my disappointing encounter with Amazfit and shed light on the various issues I encountered along the way.
Chronology of Events:
In July 2020, I eagerly purchased two pairs of ZenBuds through the AmazFit USA Indiegogo campaign. One pair was intended for myself, while the other was meant for my son, who was experiencing significant difficulty sleeping. Due to personal reasons, my son ultimately decided not to use the ZenBuds. As a result, one pair remained unopened and stored on a shelf, until March 2023 when I stumbled upon it while tidying my office.
Having been pleased with my own pair of ZenBuds, which I had been using without any issues, I decided to sell the unopened pair on eBay. To my surprise, the item sold quickly, and the buyer, Charlotte, later contacted me requesting a refund due to connectivity issues with the left Bud. Despite my eBay terms stating no refunds, I agreed to help her by contacting Amazfit's customer support on her behalf.
