Microsoft

My brother is homeless in the Netherlands, is it his own fault?

A few weeks ago (in June) I received messages from my family in England that our oldest brother, Steven who lives in The Netherlands, had become homeless. We didn't know whether it was true or not, my own brother homeless?! I volunteered with Crisis in the UK for several years and my instinct from having done some support work and learning about the homeless, is that he needed to get professional help. He was asking us for money, the messages coming through were that he was sleeping in his car with his dog.

Seriously can this really be true in a rich Western nation like The Netherlands? Surely they look after their citizens, they wouldn't allow someone to be sleeping rough in their car at his age? I know the UK is awful at looking after the homeless, but The Netherlands? Surely they must be much better, it turns out not. They have a huge homelessness issue there too.

Anyway, I was persistent in my suggestion that he should seek a homeless shelter and get professional help. Homelessness is a very complicated and involved scenario. It was a shock to us of course and although we were aware that his marriage had broken up, he definitely had not kept us posted on the events that then followed. We still really don't know how it has all come about.

He turned 70 on the 24th June 2022 which means he must receive a state pension, wouldn't that be enough to pay some rent? Clearly not.

Steven hasn't always been honest with the truth, so there's always been a doubt in the back of my mind whether this was one of his stories or he was actually telling us the truth.

It wasn't until he shared an article from a Dutch online newspaper that I realised it was in fact very true. My heart sank, I had doubted him and it was true after all.

What can I do?

What are your KPI’s for Microsoft & LinkedIn's marriage?

Now that we’re all over the shock of this surprise partnership and have looked at the justification both Satya Nadella and Jeff Weiner have so beautifully crafted in their slide deck (see below), we can start developing our own KPI’s to hold both Satya and Jeff to account and ensure they deliver to their promises.

So often do we hear heads of large corporates promise the world to us as consumers of their product, leaving us disappointed and disillusioned in the process when they don't deliver their promises.  So let's hold them to account.

Both companies have something we can not live without these days, but they aren’t really held to account by us are they?   The stock market holds them to account and here lies the problem.  Public companies exist to satisfy their shareholders. Forget about the hype and wonderful stories they spin about customers and employees. They are just fiction. Shareholders count, period.

Right,  so I have started my own list of KPI’s and I would love to hear yours too, please feel free to add yours in the comment field below.

  1. LinkedIn UI: The LinkedIn user interface and menu navigation is in desperate need of updating. It has to emulate the mobile experience much closer. I’ve seen some design evidence inside the slide deck, so it can’t be that far away.  Timeframe: By end of July 2016
  2. Regular SkypeEvery LinkedIn member will be able to add Skype on their profile (a space already exists) and it will integrate all your contacts who have Skype inside the Skype address book*, allowing you to instant message or video call one to one or group call right inside LinkedIn.  Timeframe: August 2016
  3. Skype for business: I have used Skype for business and it’s completely different compared to the regular Skype you may have sitting on your desktop. This feature has been long overdue inside LinkedIn and I highlighted this in a post last year. This needs to be made available to all LinkedIn premium members as soon as possible.  Timeframe: By end of September 2016
  4. Inviting and accepting invites: This might have nothing to do with Microsoft, but I am hoping when their engineers start examining workflows, they might uncover a workflow that is completely broken. This whole process needs to be overhauled, including creating a clear dedicated section inside LinkedIn for your network (similar to mobile) and a forced situation whereby you have to write a personalised invitation every single time. Timeframe: October 2016
  5. Microsoft Dynamics CRM: CRM has been a major issue for LinkedIn. There are parts that can work like CRM, but the dots are not joined up, so it remained as a bit of a maybe-run CRM. A CRM needs data and LinkedIn can provide that. All LinkedIn premium members need to be given a Dynamics CRM account as part of their package, integrated probably with Sales Navigator.  Timeframe: November 2016
  6. Yammer: LinkedIn attempted to create some sort of messaging system, but have failed miserably. Yammer was the first corporate social network, which unfortunately got bought by Microsoft and is available to enterprise clients now, never to be seen in the public domain again.  In order to compete with Slack, there is the perfect opportunity to integrate Yammer inside LinkedIn for all paying and non-paying members.  Timeframe: December 2016

These are my 6 KPI’s for the next 6 months or maybe you can call them wishes for the Microsoft & LinkedIn marriage.

Now share yours below.  Keep in touch via: @stayingaliveuk or email me michael@stayingaliveuk.com or chat via +44 (0)7866 471596

* I have been testing Skype by the way and found that Microsoft Account allows you to import your LinkedIn contacts or so I thought. See below screenshot of the error message I got! Tried about 8 times, without success.

Here is a video of the full announcement of Microsoft's acquisition of LinkedIn, including a short interview with Satya and Jeff followed by the investors call on Monday 13th June, 2016.

This video includes a short video interview with Satya and Jeff, followed by the full investors announcement recording and slide deck of the announcement in sync with the announcement.